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Transportation Services
Answers to Frequently Asked Questions
How do I schedule a
ride?
How much does a ride cost?
When should I call in to reserve a ride?
How do I cancel a ride?
If I receive Medicaid benefits, what number
do I call?
What if I can't afford to pay the ride fee?
What transportation service is there in the
mountain area of Jefferson County, Clear Creek, Gilpin, etc.?
Who do I call with questions, complaints
or grievances?
How do I schedule a ride?
To schedule a ride, please call 303-235-6972 or 6974 from
8 a.m. to 4 p.m. Monday through Friday. Please
have the following information ready when you call:
Name of rider
Date of appointment
Time of appointment
Pick-up address
Length of appointment
Drop off address
Any mobility needs?
Drop off phone number
Emergency contact’s phone number
Will you have an escort?
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How much does a ride cost?
SRC offers services through funding from the federal Older Americans
Act as administered by the Denver Regional
Council of Governments. SRC accepts contributions from
riders. Donation envelopes are available from drivers or in
the mail. A suggested donation is $4.00. Call 303-235-
6972/6974 to find out how much a trip costs.
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When should I call in to reserve a ride?
Call 303-235-6972/6974 to make a reservation. At least
2 to 3 working days advance notice is strongly recommended.
You may contact us up to 2 weeks ahead of a ride.
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How do I cancel a ride?
Please call 303-235-6999 to cancel a ride.
It is very important to cancel your ride if you no longer need
it.
This can open up space for others waiting for our services.
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If I receive Medicaid benefits, what number
do I call?
Medicaid recipients going to non-emergency medical appointments
should call 303-235-6972. There is no charge for this service.
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What if I can't afford to pay the ride fee?
SRC Transportation Services has a fund for low-income seniors
and disabled individuals. If you need financial assistance, ask.
If you can contribute to this important fund, please do so.
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What transportation service is there in
the mountain area of Jefferson, Park, Gilpin, Clear Creek and counties?
SRC Transportation provides service in Evergreen and surrounding
foothill areas. Call 303-674-2843.
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Who do I call with questions,
complaints or grievances?
Riders can call 303-235-6970 and speak
directly to a Transportation
Services manager, or leave a message, and the call
will be returned promptly.
Service animals are accepted on vehicles.
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